In an exciting move towards digital innovation, the UAE has launched the world’s first VAT refund system specifically designed for e-commerce purchases made by tourists. The Federal Tax Authority (FTA), in collaboration with Planet, the authorized operator for VAT refunds, has introduced this pioneering initiative to streamline the shopping experience for international visitors.

A Seamless and Paperless VAT Refund Process

The new VAT refund system allows tourists to recover Value Added Tax (VAT) on purchases made through e-commerce platforms registered with the FTA. What sets this system apart is its fully digital and paperless process. Tourists can now simply scan their passports and complete their transactions online, after which they will automatically receive digital invoices through a digital platform.

These digital invoices can be verified through a shoppers’ portal, ensuring a fast, smooth, and efficient refund process. Tourists can apply for VAT refunds directly through e-commerce websites before their purchases are shipped. Once their identity is verified upon delivery or online order fulfillment, the registration process is complete, making the entire system incredibly user-friendly.

A Significant Step in UAE’s Digital Transformation

Khalid Ali Al Bustani, Director-General of the FTA, expressed his pride in the launch of this groundbreaking system, noting that it plays a crucial role in enhancing the UAE’s status as a leading global tourist destination. He emphasized that this new system will further elevate the UAE’s reputation for digital innovation, offering tourists an efficient and convenient VAT refund experience.

“This new achievement enhances the effectiveness of our digital VAT refund system, offering tourists a fast, efficient, and convenient experience,” Al Bustani said.

Building on a Legacy of Digital Innovation

This new e-commerce VAT refund system builds on the success of the fully digital VAT refund platform launched two years ago, reinforcing the UAE’s reputation for embracing cutting-edge technology. By providing tourists with a streamlined shopping experience, the UAE continues to lead the way in digital solutions and enhances its attractiveness as a shopping destination.

With the introduction of this VAT refund system, the UAE is taking another significant step in its ongoing digital transformation efforts, making it even easier for tourists to shop and enjoy their visit. Whether purchasing locally or online, tourists can now enjoy a seamless, paperless process that makes their stay in the UAE even more rewarding.

Stay tuned as the UAE continues to innovate and offer exceptional services to visitors from all around the world.